Privacy Policy

The website www.homerez.com/en is the property of HOMEREZ SAS, located at 46 rue Notre-Dame-des-Victoires 75002 Paris. Our visitors can contact us at welcome@homerez.com and our clients can contact us at help@homerez.com.

Your privacy is important to us and we are committed to protecting the privacy of all visitors to the website /index.php (the "Website").

By visiting and/or using the Homerez services on this Site, you consent to the collection, use and transfer of information about you in accordance with applicable law and our privacy policy detailed below.

HOMEREZ SAS is also the owner of Homerez - Rental Made Easy on the App Store and Homerez on Google Play. These two applications are subject to the same confidentiality policy as this site.

1. Nature of the information collected

When you visit our Site, we collect certain data, such as the type or version of browser you are using, the operating system you are using, the referring URL (the web page you previously visited), the host name of the requesting computer (IP address), the time of the request to the server, the geographical location of the connection, etc.

When you access our Site, we record your connection data. In addition, when you place an order on our Site, you may be asked to provide personal information, including your name, address, telephone number, e-mail addresses, and payment information.

We use the data that our customers send us to provide them with the service that we certify to offer in our agency contract. This includes contact information (email, telephone number, first and last name, etc.), payment information (IBAN/BIC) and information about the property under management (address, photos, description).

We may also collect information about your use of our Site, as well as information that you may provide to us through a message or comment that you post on the Site, in addition to this strict order information. In this case we may collect technical information from your mobile device or your use of the Website or the service through a mobile device.

Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used automatically.

2. Use of your data

The information we collect is used primarily to provide you with a service as convenient and timely as possible.

We may also use your information for analytical and statistical purposes, to manage, support, improve and develop our business and services, as well as to obtain your views on the service, and to inform you from time to time of important changes or developments to the Site or our services.

3. Data transmission

Your personal data is transferred to external collaborators who maintain several of our services (customer care and support).
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Your session data is used by some of our service providers to :
- sending e-mailings, newsletters and push notifications
- data hosting
- the e-mail service
- the cookie consent management centre
- statistical and advertising analyses
- creating audience segments

We contractually commit our subcontractors to taking all appropriate measures to protect your personal data.

Certain personal data may also be communicated to third parties providing services in connection with the website, in particular payment service providers.

In accordance with the legislation in force, we may also transmit your personal data to lawyers, legal and judicial officers, administrative or judicial authorities to which a dispute has been referred, if necessary, in order to comply with our legal obligations or to enable us to defend our rights and interests.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

If our company were to be merged or sold, acquire or operate its present customer base with another legal or business entity, your information may be disclosed or transferred to our new business partners, new owners, or their advisors.

4. Security and data retention

We take all reasonable steps to protect your information from unauthorised access and unlawful processing, accidental loss, destruction, and damage to your data.We will retain your information for a reasonable period of time, or as long as required by law.

Any transmission of information over the Internet is not completely secure.

We apply the Payment Card Industry Security Standard (PCI-DSS) to protect transactions between travellers and owners and ensure that you can enter your banking information without any person or system being able to reprogram it. The information entered on your Homerez personal space is protected by a double identification system specific to Homerez. Homerez employees have signed a charter in their contract prohibiting them from using the information of customers and users of the various Homerez platforms for their personal accounts. We carry out regular inspections of our security systems to ensure that they are sound.

Although we take all reasonable steps to protect your information, we cannot guarantee the security of data transmitted to the Site. The transmission of your data is therefore at your own risk. Once we have received your information, we will use strict security procedures and features to try to prevent unauthorised access

Our customers' data is kept until the jointly signed agency contract is terminated. Data relating to your sessions is stored by our service providers and is subject to the data retention regulations of their country. The data recorded, in accordance with the law and without a request from their owners, may be kept for 5 years after the last contact with the prospect.
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5. Use of cookies

For technical reasons, to facilitate your navigation on our Site and to allow you to benefit from our offers, Homerez may use "Cookies". There is no risk to you if you accept the use of this system. Cookies do not damage your computer, nor do they identify you. However, they do record information relating to your computer's browsing on our site (the pages consulted, the date and time of consultation, etc.).

We use these cookies to give you quicker and easier access to the sections likely to be of interest to you, and in particular to enable us to draw up statistics on visits to our site.

You can configure the settings of your browser so that it informs you when cookies are used, and decide on a case-by-case basis whether you wish to accept or exclude them. Rejecting cookies may limit some of the features of our site.

6. Right of access, rectification or opposition - contact

In accordance with the law of January 6, 1978, you have the right to access, rectify, oppose and update the personal data collected about you, by sending us a letter to the following address: Homerez, 46 rue Notre Dame des Victoires, 75002 PARIS: Homerez, 46 rue Notre Dame des Victoires, 75002 PARIS. In general, you can send us your comments, questions, suggestions and requests concerning the use we make of your personal data to the same addresses.

Your consent to the use of your personal data by Homerez may be withdrawn at any time at your request.
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If Homerez were to contravene its confidentiality policy or French and European legislation in relation to the use of your personal data, you could refer the matter to the CNIL to request its arbitration and win your case.

7. Changes to our privacy policy

We reserve the right to change our privacy policy. Any changes will be posted on the Site, and where appropriate, communicated by e-mail.